pointup guides

Documentation

Everything you need to know to get the most out of pointup.

Updated October 21, 2026

Getting Started

pointup runs checkout, bookings, online orders and your team from one workspace. Pick what you want to do and jump straight to its guide.

Pick Your Path

Sell in person

Add tax rates, group products into categories, add items, then ring up a sale.

Take bookings

Create a service, then set up online booking so customers can request a time.

Sell online

Publish your store for pickup orders and approve orders as they arrive.

Grow the business

Add locations, invite your team, and follow results in reports.

Mobile Navigation

Account stays directly in the home page header, beside the hamburger button—not inside its popover. You can open your dashboard without opening the menu. When signed out, the same header button shows Get Started.

Home page header with Account outside the menuLive component · preview only

On smaller screens, the home page hamburger opens a spacious popover below the menu button. Choose a section or Docs to navigate; tap outside, press Escape or use the close button to dismiss it. Theme, language and Contact remain available in the menu.

Home page mobile menuLive component · preview only

In the dashboard on a phone, the bottom bar keeps your main pages one tap away. More opens a popover above the bar with every other section; in Appointments it holds History, Analytics, Integrations and Settings. Choose a section to go there, or tap outside or press Escape to close it.

Guide Contents

In the guides, the floating contents button opens an On this page drawer from the bottom. Scroll its links and select a heading to jump there and close the drawer. Workflow dialogs and the mobile workspace tour also open from the bottom as bottom drawers, leaving their content scrollable.

Guide contents linksLive component · preview only

Bottom Drawers

On a phone, filters, carts, pickers and dialogs open as drawers from the bottom of the screen, with a handle at the top. Swipe a drawer down from anywhere to close it; once its content is scrolled back to the top, keep pulling to close it. A short, quick flick also closes it. Release it before it travels a quarter of its height and it springs back into place. Drawers that must stay open, such as the workspace tour, stretch slightly and spring back instead. Text fields, sliders and sideways swipes keep working as usual, and letting go after a swipe never selects the button under your finger.

Set Up Your Workspace

After creating an account, choose your business type, sales or booking channel, and team size. Review your country and recommended tools before finishing setup.

Business type choicesLive component · preview only

Sign In & Account Recovery

From the home page, choose Get Started in the header or pick a tool to open a sign-in page tailored to it. Once signed in, the header shows Account instead. While account status loads, a placeholder occupies the same button space. Sign in with your email and password, or choose Sign up to create an account. Forgot your password? Use the link on the sign-in page to request a reset email. The reset link opens a form for your new password; expired links offer a new request.

Normal sign-in opens Dashboard, including for appointment-only businesses. Signing in through a specific tool link opens that tool instead; a link to a particular page keeps its destination and filters. New accounts finish required workspace setup first.

On desktop, the form and right-hand preview blend into one continuous page background, with no dividing line, separate coloured panel or glow behind the preview. The feature card keeps its image, text and controls in light and dark themes; tool-specific sign-in links use the same neutral surround.

Sign-in feature preview on the page backgroundLive component · preview only
Home page account actionLive component · preview only
Home page feature sign-in actionLive component · preview only

Input Hints

Placeholder hints appear in empty fields until you click, tap or Tab into the input. The hint disappears while an editable field is focused and returns if you leave it empty. Entered text, labels and help text stay available; read-only hints stay visible.

Empty product search with its placeholder hintLive component · preview only
This is the same search field used at checkout. The preview is inactive.

Empty Lists and Missing Pages

Until a list, chart, picker or report has something to show, it displays an illustration and a short note about what will appear there. Where there is an obvious next step, the button sits right under the note: Appointments asks you to turn on a booking location first, and Services offers Create your first service.

Appointments before any location takes bookingsLive component · preview only
The same prompt appears on the calendar and on Add Appointment. The preview is inactive.

A search or filter that hides everything says that nothing matches instead of claiming the list is empty, and offers Clear. This applies to Sales History, online orders and Booking History.

Sales History filtered to a source with no salesLive component · preview only
Clear removes the source filter. The preview is inactive.

Opening a sale, customer, order, appointment or team member that was deleted, or a link that is out of date, shows Not found with a way back to the list.

A record that no longer existsLive component · preview only

Return to Dashboard

Inside Appointments, Online or Events, the sidebar’s back arrow is labelled Dashboard and always opens the dashboard overview, not another tool. The arrow remains available when the sidebar is collapsed. On mobile, choose Dashboard in the section’s bottom navigation. The workspace logo also returns to Dashboard.

Dashboard is visible by default for every business. Hiding or reordering sections in navigation settings only changes the menu: it does not change your sign-in landing page or block direct links. Your existing menu choices and access permissions stay unchanged.

Appointments submenu with Dashboard back linkLive component · preview only

Turn On More Tools

Appointments, Online and Events are opt-in. Opening one that is off shows the same centered introduction layout in your selected language, with a button to set it up. Setup first asks what you want to do with the tool and then opens the matching setup; the tool's own menu appears once it is on. Turning a tool on never publishes anything: booking pages and stores stay private until you switch them on in that tool's settings.

The new-business choices—including product sales, appointment booking, team size, country and tool review—follow your selected language on every page. The optional tour, starter tasks, booking setup and Online Store pickup settings do too; turning on a tool does not publish it.

Appointments introductionLive component · preview only

Sales Dashboard

Dashboard summarizes activity for the chosen period and source: totals, average sale, a revenue chart and a payment-method breakdown. The figures below are sample data. The Dashboard guide walks through every panel, the notification bell and approvals.

Sales dashboard with sample dataLive component · preview only

Settings

Settings is grouped into Account, Preferences, Business and Devices. Everything in it, from your profile and appearance to business details, connected apps, checkout payment methods and printers, is covered in the Settings guide. Switches that publish customer pages live in Appointments and Online settings instead.

Settings categoriesLive component · preview only